Frequently Asked Questions

ticinoWEB is a digital agency in Locarno, founded in 2017 by Giovanni Frino. It creates websites and e‑commerce, Odoo management systems and modules, apps for iPhone and Android, online marketing campaigns, video and drone footage, and offers hosting, backup and support.

It works with companies and organisations in Ticino and Switzerland. You can see some projects on the References page.

ticinoWEB was created in 2017 from the idea of Giovanni Frino, active in marketing since 1990 with professional experience gained in Florence, Denmark, England, the Netherlands and Switzerland.

The team brings together designers, developers and marketing specialists: you can find it on the About Us page.

ticinoWEB is based in Locarno, Ticino. You can write to us from the Contact page, where you also find phone, email and address.

The first meeting is free and without obligation: at our office in Locarno, by phone or via video.

You write to us using the form on the Contact page, describing in a few lines what you have in mind: it takes two minutes, you don’t need to have everything clear.

A team member reads the request and replies in the way you prefer. Then we provide a free consultation, at our office in Locarno, by phone or via video, and we send you a clear proposal.

ticinoWEB creates three types of site: One-Page, Premium Business and eCommerce.

• One-Page: a single, fast and tidy page, to clearly present activities, services and contacts.
• Premium Business: a complete site, with structure, content and features built around services, identity and commercial goals.
• eCommerce: a professional and easy‑to‑manage online store, from product discovery to order.

For details see Web Sites.

The price depends on the type of site and the requested features: a One-Page site, a business site and an e‑commerce have different costs, and there is no single price valid for everyone.

After the free, no‑obligation consultation you receive a clear proposal with the cost of your project. Request it from the Contact page.

Yes: ticinoWEB WordPress sites are managed from the ticinoWEB CMS panel, designed for non‑technical users. From there you can update services, contacts, images, galleries, FAQs and texts without touching the code.

If you prefer not to handle it, our support service takes care of it.

Yes, ticinoWEB creates multilingual sites in Italian, English, French and German. This site, for example, is available in all four languages.

Translations are managed with the tW Translate Plus plugin, developed by ticinoWEB.

Yes: every ticinoWEB site is built with the foundations to be discovered, by Google and AI assistants like ChatGPT, Gemini and Perplexity.

They include optimized tags and descriptions, Schema.org structured data, sitemap, secure HTTPS connection, FAQ pages with structured data and HTML‑readable texts for search engines. To rank above the competition you can add Google campaigns and social media management.

Yes, with a ticinoWEB eCommerce site: catalog, cart, orders and online payment methods configured according to your project.

The store can also connect to Odoo to manage inventory, orders and invoicing in a single system. See the eCommerce page.

Odoo is a modular business management (ERP software) system that brings together activities such as CRM, sales, quotes, invoicing, accounting and inventory in a single system.

ticinoWEB installs it, customizes it to the company’s processes and connects it to the website, so the site and the ERP work in the same system. More information on the page Odoo.

Yes, ticinoWEB develops custom Odoo modules when standard features are not enough: for example a management system for a workshop, for a store with services and e‑commerce, or tools with artificial intelligence to control offers.

Some cases are presented on the page References → Management.

Yes: besides Odoo, ticinoWEB develops and supports management systems and business software with FileMaker.

If you already have a system, we can evaluate its evolution or migration together. Tell us about your situation.

Yes, ticinoWEB designs and develops full apps for iPhone and Android, from user experience to integration with the company’s systems, payments and notifications.

An example is the ordering app of Little Inka. You can find the projects in References → iOS/Android Applications.

AlbA: Health Coach is an app for iPhone and Android developed by ticinoWEB: a health coach with artificial intelligence that uses data from Apple Health or Health Connect, the user’s diary and tests.

The data stays on the phone, in an encrypted database, and no subscription is required. It is not a medical device and does not replace a doctor. Read the presentation article.

ticinoWEB offers positioning on Google, online campaigns, social management and advertising graphics.

The work starts from the company's strategy and objectives. Learn more in Marketing.

Yes, ticinoWEB creates video productions: advertising and corporate videos, tutorials, documentaries and events, including drone footage.

The videos are used on websites, social and campaigns. See the page Produzioni Video.

Yes: ticinoWEB offers web hosting with the HOStiWEB Basic, Premium and MaXXi plans, email addresses and Swiss Backup to store data in Switzerland.

Details and plans on the page Hosting.

Open a ticket from the Support page: select the service (Odoo, iOS/Android App, Websites or Marketing), describe the issue and the request goes to the responsible technician.

For a remote intervention the technician provides a 9‑digit code to enter on the same page: remote access works with Zoho Assist.

Yes: ticinoWEB supports clients even after delivery, with assistance on sites, apps, Odoo and marketing.

You can open a request at any time from the Support page.